Why is My Student ID or Name Not Recognized or can't Login?
Mark Espora
Last Update a month ago
To keep our portal secure and restricted to actual students, our website cross-references your login details with our master database. If you are trying to log in or register and the system gives you an error, here is how to fix it.
Our system uses flexible name matching. You do not need to type your full name perfectly, but you must include at least a part of it. For example, if your registered name is "Ma. Samantha," simply typing "Samantha" will work.
If you are typing your name exactly as it appears on your school records but the system still rejects it, our database might have a typo. Please reach out so an officer can manually check your record:
- If the system says your ID is not registered: This means your specific Student ID (e.g., C2025-0000) is not in our current database. If you are a new student, you will be automatically routed to the Registration Form to fill in your complete details.
- If the system says your ID is registered, but the name is incorrect: This means the Student ID exists, but the First Name or Last Name you typed does not match our records.
Our system uses flexible name matching. You do not need to type your full name perfectly, but you must include at least a part of it. For example, if your registered name is "Ma. Samantha," simply typing "Samantha" will work.
If you are typing your name exactly as it appears on your school records but the system still rejects it, our database might have a typo. Please reach out so an officer can manually check your record:
- Email: urscbtledorg@gmail.com
- Phone: +63 970 033 7672
- Live Chat: Click the chat bubble in the bottom right corner to speak directly with an officer!