Requesting Refunds and Reporting Overpayments

We understand that mistakes happen—whether it is accidentally sending a payment twice or paying for an event you can no longer attend. Here is the BTLED Organization's protocol for handling financial corrections.

Accidental Overpayments or Double Charges:
If you accidentally transferred too much money or submitted a payment twice, we will process a refund for the excess amount. You will need to provide the exact reference numbers for the duplicate transactions and the account details where you want the refund sent.

Event Cancellation Refunds:

• If the organization cancels an event: All paid registrants are automatically entitled to a full refund. We will post an announcement with the specific refund schedule.
• If you cancel your registration: Refund eligibility depends on the specific event mechanics. Some events have non-refundable reservation fees to cover pre-ordered materials (like merchandise or food). Please check the specific Event Mechanics (Step 2 of the registration form) for details.

How to Request a Financial Correction?
To request a refund or report an incorrect charge, please contact our Treasurer immediately with your Student ID and transaction screenshots:

• Email: urscbtledorg@gmail.com
• Phone: +63 970 033 7672
• Live Chat: Click the chat bubble in the bottom right corner to speak directly with an officer!