Why Isn't My Payment Reflecting on the Ledger Yet?

Transparency is our priority, and we want you to see exactly where your contributions go. However, if you recently made a payment and do not see it on the public finance ledger immediately, please do not panic.

How the Verification Process Works:
While our website is digital, the verification of funds is still handled carefully by our human officers. When you submit a payment via GCash, Maya, or Bank Transfer:

1. Our Finance Officers must log into the receiving bank/e-wallet to confirm the funds have actually cleared.
2. The transaction details (amount, reference number, and purpose) are manually cross-checked against your submitted form.
3. Once verified, the Treasurer records the transaction into the master database, which then pushes the update to the public website.

How long does this take?
Please allow 24 to 48 hours for digital payments to be audited and reflected on the public ledger. For transactions made on weekends or holidays, processing may take slightly longer.

Need to Verify a Missing Transaction?
If it has been more than 48 hours and your payment is still not showing on the ledger or your profile, please reach out to our finance team with your reference number ready:

• Email: urscbtledorg@gmail.com
• Phone: +63 970 033 7672
• Live Chat: Click the chat bubble in the bottom right corner to speak directly with an officer!